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 Post subject: Can not install HECAX ... Please help
New postPosted: Fri Mar 13, 2015 12:29 am 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
Just purchased Heca FSX from Simmarket with activation key.

After launching the installer, my licence key+mail address and sfter pressing verrify, a message appeares telling me ( please make sure you are connected to the internet and try again)

I have not any problems with internet connection, and i can browsing any site in the network and download any thing as well.

I disable the antiviris before installing>>

Please help with that starnge problem...

Haitham


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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Fri Mar 13, 2015 12:53 am 
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FA
FA

Joined: Tue Sep 22, 2009 8:09 pm
Posts: 3
Hello Haitham,

plz send you phone number to this mail support@simdesigngroup.com, i will call you ASAP

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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Fri Mar 13, 2015 1:00 am 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
mohammed ramadan (!empty($user->lang['WROTE'])) ? $user->lang['WROTE'] : ucwords(strtolower(str_replace('_', ' ', 'WROTE'))):
Hello Haitham,

plz send you phone number to this mail support@simdesigngroup.com, i will call you ASAP


support@simdesigngroup.com


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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Fri Mar 13, 2015 1:13 am 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
Hi Mohamed,
I can not entert this link ( support@simdesigngroup.com ) via the forum!!!

I sent my phone number via my Gmail account.

Thank you

Haitham


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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Fri Mar 13, 2015 7:10 pm 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
Hello,

I have no reply up till now!!!

Any news??


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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Tue Mar 17, 2015 11:20 am 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
It is realy very strange to me that you not reply our messages, it looks your main point is just to sell your products, and dont care with your clients problems..

Please give your customers more attention...


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 Post subject: Re: Can not install HECAX ... Please help
New postPosted: Tue Mar 17, 2015 1:50 pm 
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FA
FA

Joined: Thu Sep 17, 2009 10:32 pm
Posts: 119
Good day sir, I just tried to call you on two numbers, the one you supplied in your kind email message and the one we have on the database and associated with your license key. I was not lucky enough to get through to you on both.

Our records also showed that you only tried to install the product once. Since the problem was, as stated in your message, that the installer was complaining about Internet connectivity, I suggest you try again as the installer suggested.

I have reactivated your key for you so you can try again. If things are not working for you for some strange reason, then please drop us another line on email to support@simdesigngroup.com and I will arrange for a Skype or phone support call.

Thank you

Baher
SDG

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