It is currently Fri Mar 29, 2024 8:04 am

All times are UTC [ DST ]


Forum rules


Please click here to view the forum rules



Post new topic Reply to topic  [ 12 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: Reinstallation [Solved]
New postPosted: Sun Sep 05, 2010 1:15 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
Hi,

I bought HESH for FS9 a while ago but I uninstalled it because I wanted to wait for the update. I tried to resinstall it now but it said that this product appears to have been installed before and to use the uninstall function or visit the forums. I can't find any leftovers of the program anywhere.

Tom


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Sun Sep 05, 2010 7:28 pm 
Offline
FA
FA
User avatar

Joined: Wed Sep 23, 2009 1:33 am
Posts: 128
Location: Cairo, Egypt
Hello Tom;

Please standby to forward your message to technical.

Thanks.

_________________
Best Regards

(!empty($user->lang['IMAGE'])) ? $user->lang['IMAGE'] : ucwords(strtolower(str_replace('_', ' ', 'IMAGE')))


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Sun Sep 05, 2010 9:41 pm 
Offline
FA
FA
User avatar

Joined: Wed Sep 23, 2009 1:33 am
Posts: 128
Location: Cairo, Egypt
Dear Tom;

Please confirm that you installed v1.0 then the update?

Here are the steps, install v1.0, then the Service pack, using the same key, you will need to Reactivate your license.

Waiting your reply.

Thanks.

_________________
Best Regards

(!empty($user->lang['IMAGE'])) ? $user->lang['IMAGE'] : ucwords(strtolower(str_replace('_', ' ', 'IMAGE')))


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 5:52 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
Thanks for the reply.

When I first bought HESH, I installed it as normal, and then uninstalled it.

Now when I try to reinstall it, it says that this appears to have been installed before and to uninstall it or visit the forums.

I tried to reactivate my license using the link you gave me, but I get the same error from the installer. I have not ever installed the service pack.

Tom


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 5:57 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
Maybe there is a registry key left somewhere?


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 6:07 pm 
Offline
FA
FA
User avatar

Joined: Wed Sep 23, 2009 1:33 am
Posts: 128
Location: Cairo, Egypt
Well in that case;

If the installer still sees a copy in installed somewhere, then use the uninstall option to uninstall it, and retry, if it didn't work, then please try to manually remove the scenery from scenery library in flight simulator.

Waiting your reply.

_________________
Best Regards

(!empty($user->lang['IMAGE'])) ? $user->lang['IMAGE'] : ucwords(strtolower(str_replace('_', ' ', 'IMAGE')))


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 6:18 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
I've already tried that, and I can't find the uninstaller anywhere. I'm sure I uninstalled it properly, and I can't find anything in the flight simulator directory to do with the scenery.


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 6:28 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
After searching the FS9 directory, it seems that some files have been leftover for some reason.

I searched for 'SDG' and 'HESH' within the FS9 directory.

I removed some files from Flight Simulator 9/Texture, Flight Simulator 9/Effects and Flight Simulator 9 Effects/Texture.

Do you have a list of where files are put when they are installed?


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 10:10 pm 
Offline

Joined: Fri May 14, 2010 2:45 pm
Posts: 7
Thankyou very much for the phonecall this evening, that is the best customer support I've had.

However the night lighting at the airport is still VERY dark, even after the SP1 update. I can't see the runway at night!


Top
 Profile  
 
 Post subject: Re: Reinstallation
New postPosted: Mon Sep 06, 2010 10:18 pm 
Offline
FA
FA
User avatar

Joined: Wed Sep 23, 2009 1:33 am
Posts: 128
Location: Cairo, Egypt
Well, just to make sure, that there is no other AFCADs are installed for HESH, in real life, Runway lights are only available on the Runway edge + the Approach lights.

Waiting your reply.

_________________
Best Regards

(!empty($user->lang['IMAGE'])) ? $user->lang['IMAGE'] : ucwords(strtolower(str_replace('_', ' ', 'IMAGE')))


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 12 posts ]  Go to page 1, 2  Next

All times are UTC [ DST ]


Who is online

Users browsing this forum: No registered users and 12 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group