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 Post subject: Unable to install HELX
New postPosted: Sat Jul 25, 2015 10:31 am 
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Joined: Wed Aug 04, 2010 8:01 am
Posts: 2
Hi,

I have tried several times to install HELX in FSX and I get the following error
every time:-

"Your Key could not be verified. Please Reactivate the licenese at
http://www.simdeigngroup.com/"

I have also tried this several times and do not get the promised email. please advise
how I can get this scenery installed, I purchased from SimMarket my order number
is 1316299.


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 Post subject: Re: Unable to install HELX
New postPosted: Sat Jul 25, 2015 2:56 pm 
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FA
FA

Joined: Thu Sep 17, 2009 10:32 pm
Posts: 119
Hi

You can always reactivate your license here:

http://www.simdesigngroup.com/shop/inde ... EMAIL_VERI

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 Post subject: Re: Unable to install HELX
New postPosted: Sat Jul 25, 2015 4:43 pm 
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Joined: Wed Aug 04, 2010 8:01 am
Posts: 2
I have tried this several times but as I have already said I DO NOT get the promised email, I have also checked my spam folder, no email arrives so cannot re-activate my key.


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 Post subject: Re: Unable to install HELX
New postPosted: Sat Jul 25, 2015 5:31 pm 
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FA
FA

Joined: Thu Sep 17, 2009 10:32 pm
Posts: 119
Hello again John

We apologize for the issue that is preventing some of the email that originates from our system from reaching your email inbox. I have manually reactivated your license key. You can proceed directly to the installer now.

We can change your email address on our database to a more friendly service such as Gmail for example if you like.

You can send us the alternate address and all your support requests and concerns to support@simdesigngroup.com where you can even get faster responses then you can find on the forum.

Awaiting your feedback

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