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 Post subject: HECAX INSTALL PROBLEM 2nd message with no reply
New postPosted: Tue Mar 17, 2015 11:27 am 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
Hello this message was posted originally in the scenery forum from 12 March with no reply or any help:

viewtopic.php?f=15&t=159

((( ust purchased Heca FSX from Simmarket with activation key.

After launching the installer, my licence key+mail address and sfter pressing verrify, a message appeares telling me ( please make sure you are connected to the internet and try again)

I have not any problems with internet connection, and i can browsing any site in the network and download any thing as well.

I disable the antiviris before installing>>

Please help with that starnge problem.))))..

Haitham

Mobile no +2 01025000626


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 Post subject: Re: HECAX INSTALL PROBLEM 2nd message with no reply
New postPosted: Tue Mar 17, 2015 1:54 pm 
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FA
FA

Joined: Thu Sep 17, 2009 10:32 pm
Posts: 119
Good day sir, I just tried to call you on two numbers, the one you supplied in your kind email message and the one we have on the database and associated with your license key. I was not lucky enough to get through to you on both.

Our records also showed that you only tried to install the product once. Since the problem was, as stated in your message, that the installer was complaining about Internet connectivity, I suggest you try again as the installer suggested.

I have reactivated your key for you so you can try again. If things are not working for you for some strange reason, then please drop us another line on email to support@simdesigngroup.com and I will arrange for a Skype or phone support call.

Thank you

Baher
SDG

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 Post subject: Re: HECAX INSTALL PROBLEM 2nd message with no reply
New postPosted: Thu Mar 19, 2015 10:50 pm 
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Joined: Fri Mar 13, 2015 12:22 am
Posts: 7
Dear Mr. Baher,



I would like to thank you for your interests to solve my problem, at last its done, the Scenery has been installed..



Unfortunately, despite of after big suffering to install the scenery, icould not try it or enjoy flying using it.



The new problem is once i installed the Scenery, i launch the fsx and choose Cairo airport as my departure airport, once the fsx start the airplane crashed!!!!



I tried many airplanes, and all of them crashed once the sim started, i just can fly over it and see its sights from sky, once i touch the land / or on the beginning of any flight the plane crashed.



On the other hand i tried many other airports in the sin and found out that that problem just happened in your great HECAX.



I would like to congratulate you for making like that brilliant Scenery, it is relay looks great, i hope i can enjoy it soon.





Kind Regards



Haitham


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